FAQs
Have a question ? We are here to help.
Is the shipping free?
We're making shipping easier for you! Enjoy free standard shipping on product orders over $100 to the most countries and regions in North America and Europe
When will I receive my item?
- Once your order is placed, you will receive an email confirmation. Prescription lenses require careful customization, which usually takes 3-7 business days to produce. After production, your order will be shipped via Standard Shipping.
- Most customers receive their orders within 10-14 business days after shipment. We’ll keep you updated with tracking information once your package is on its way!
Can I change or return my item?
Products can be returned, exchanged, or refunded within 30 days. Orders may only be exchanged or returned once, as long as the item has not been used.